Dana Fisher

There is a woman that every day makes my life a little more stressful. Her name is Dana Fisher. Dana is the main contact for one of my biggest accounts. I talk to her almost everyday, or atleast every other day. However every time I call her she has no clue who I am. I spend the first 5 minutes of every phone conversation re-explaining who I am, and why I am calling. We have spoken probably 15-20 times before, yet she still is at a total loss of who I am when I call. Today Dana Fisher called me...and her message went as follows....

"Hi, My name is Dana Fisher with the ____ _____. I am calling regarding a billboard that we have with your company. I was wondering if you could give me a call back at your earliest convenience...my number is ###-###-####. And again my name is Dana Fisher thats D A N A F I S H E R with the ______ _____. Thank you so much."

Not only did she give me her name twice and spell it she also gave me her phone number which I already have on file. Dana...what is the deal.?